Why this role exists
SOWA Marketing is a small, growing agency where decisions, priorities and day-to-day execution can outgrow what one founder can personally hold together. This role exists to turn leadership priorities into a working organisation: clear owners, realistic capacity, and problems solved at the lowest level that can actually solve them. Not every issue needs to reach the founder.
What you will own
- Translating leadership priorities into concrete goals, owners, deadlines and a working management rhythm.
- Reviewing team capacity, workload and staffing risk on an ongoing basis.
- Coordinating across teams and specialisms when an issue does not belong to a single project.
- Keeping operational standards actually followed, and improving them when they are not working.
- Supporting hiring decisions, onboarding, performance conversations and team development.
- Deciding what genuinely needs the founder's attention, and handling the rest yourself.
What good performance looks like
Company priorities have a clear owner and deadline. Fewer operational issues need to escalate to the founder than before you joined. The team's workload stays sustainable rather than chronically overloaded. Recurring problems get fixed at the system level, not repeatedly patched.
Required competencies
- Turning priorities into execution across more than one team or function.
- Reviewing capacity and workload, and acting before it becomes a crisis.
- Cross-functional coordination without direct authority over every function involved.
- Building processes and ownership, not just working around gaps personally.
- Direct, constructive feedback conversations.
- Staying effective and clear-headed when priorities compete or change.
Nice to have
- Prior experience in a small or scaling services/agency business.
- Experience supporting hiring and onboarding processes.
- Comfortable working in Monday, Clockify, and similar operational tools.
Tools, team and working context
You would work closely with SOWA's founder and directly with specialists and coordinators across operations, delivery and client-facing teams. Day-to-day tools include Monday (tasks, owners, deadlines), Clockify (capacity and time), and Google Workspace / Microsoft 365.